FAQ

Are your services covered under Extended Healthcare Benefits.

General

As each extended healthcare benefits provider has their own requirements to be met for reimbursement, you should review your benefit plan to find this information. All of our healthcare providers are licensed professionals in the province in Ontario, and will likely be covered under extended healthcare benefits if you have coverage for their healthcare profession.

Do you direct bill Extended Healthcare Benefit providers?

General

No, we do not direct bill. We will provide you with an invoice which includes your healthcare providers full name, designation, and license number, will you be required to submit to your Extended Healthcare Benefits provider.

How Soon will I start to see changes?

Acupuncture

This depends on what you want to be addressed, how long it’s been present and your general state of health. Typically, short-term (acute) problems will respond within just a few treatments, while longer-term (chronic) problems may take up to ten - twelve or more treatments before consistent, sustainable changes occur. After the initial visit a treatment plan can be put in place.

Will I have to continue to come for treatments in order to keep feeling good?

Acupuncture

Likely not, but this also depends on the reason(s) you’re getting treated in the first place. Many people continue lifelong maintenance treatments because it enhances quality of life and helps give them optimal well-being.

Is Acupuncture safe?

Acupuncture

Yes. Part of a Registered Acupuncturists training includes many hours of safety training and examinations. You do need to be aware that: Drowsiness occurs after treatment in a small number of patients Minor bleeding or bruising occurs after acupuncture in about 3% of treatments Pain during treatment occurs in about 1% of treatments Symptoms may get worse after treatment (less than 3% of patients). Lightheadedness may occur in new patients, due to hunger, extreme fatigue, or nervousness. In addition, if there are particular risks that apply in your case, your practitioner will discuss these with you.

Will I bleed?

Acupuncture

Most often, you will not bleed when the needles are taken out. Occasionally we may see a drop of blood due to a tiny vessel unseen just under the skin surface. The bleeding is stopped quickly with light pressure and a cotton ball. This should not be a concern.

Is there anything you should tell your Acupuncturist before treatment?

Acupuncture

Apart from the usual medical details, it is important that you let your practitioner know: If you have ever experienced fainting or seizures If you have a pace maker or any other electrical implants If you have a bleeding disorder If you are taking anti-coagulants (blood thinners) or any other medication If you have a heart condition, diabetes, high blood pressure, HIV, hepatitis, or any other risk of infection If you are pregnant, suspect you may be pregnant, or are attempting to conceive. Single-use, sterile, disposable needles are used in the clinic.

What can I expect on my first visit?

Acupuncture

On the first visit, your practitioner will take a detailed health history,check tongue and pulse, fully investigate your chief complaint and carry out an acupuncture treatment. This initial consult takes longer and allows preparation of an individualized treatment plan that takes into account your present physical, emotional and nutritional condition while focusing on your main health concern.  It is also recommended that patients wear loose clothing for their own comfort.

Does Acupuncture hurt?

Acupuncture

Usually not much at all. Acupuncture needles are very thin, about the width of two hairs. There are certain sensations associated with therapeutic effects of acupuncture. These may include heaviness, distention, tingling, slight cramping or electric, traveling sensation. If any discomfort is experienced, it is usually mild and temporary. Most people are deeply relaxed and/or asleep once all points are placed.

Do I have to completely disrobe?

Massage Therapy

No. Your comfort is the most important aspect of a Massage Therapy Treatment. Sarah is trained in proper draping protocol to ensure you receive the utmost respect in privacy and safety during your treatment. If you are uncomfortable in any way during the treatment, it is important to let Sarah know immediately.

Sarah would like you to let her know immediately, whether that discomfort involves the treatment, draping or any pain you may experience. Sarah would like you to let her know immediately,

Does Massage Therapy Hurt?

Massage Therapy

Everyone’s pain threshold and pain tolerance is different. Massage Therapy is the manipulation of the soft tissues of the body including fascia, muscles, connective tissue, tendons, ligaments and joints. To reach your symptoms of pain, multiple levels of connective tissue may need to be worked through. It is paramount that you let Sarah know if you’re experiencing excessive discomfort during your treatment.

How often should I have a Massage Treatment?

Massage Therapy

It is recommended that a follow-up treatment is booked one week after your initial treatment to see how the soft tissues of your body have responded. Although every patient is unique, this is a great way to ensure you are receiving the best care possible. After the second treatment, you will discuss an individualized treatment plan depending on the condition of your tissues, and the severity of your pain.

Is Naturopathic Medicine the same as homeopathy?

Naturopathy

Naturopathic Medicine is not the same as homeopathy.  Naturopathic practitioners are trained to use homeopathy as a part of a holistic treatment plan if indicated, however, licensed Naturopathic Doctors will also employ other modalities, such as lab testing, dietary counselling, nutritional supplementation, acupuncture, and lifestyle interventions.

Are Naturopathic Doctors regulated in Ontario?

Naturopathy

Yes, Naturopathic Doctors are regulated in Ontario under the College of Naturopaths of Ontario. All licensed NDs complete a minimum of three years university-level training, including pre-medical courses, then four years at an accredited naturopathic medical college.  In naturopathic programs, NDs study the same basic medical and clinical sciences as other health care professionals, like MDs or RNs.  Anyone seeing an ND should expect to be dealing with a highly trained professional who has met comprehensive standards in order to practice. As regulated professionals, NDs are accountable for their conduct and practice.  Naturopathic Doctor and Naturopath are protected titles. That means that only people who have demonstrated the education and qualification to practice can use the title. 

Can you order labs?

Naturopathy

Yes, Naturopathic Doctors can order labs in Ontario, however, these labs are not covered under OHIP and must be paid for by the patient.  Naturopathic Doctors cannot, at this time, requisition any imaging studies such as an ultrasound or an MRI.

Can you prescribe medications?

Naturopathy

Yes, NDs in Ontario who have met the standard for prescribing substances as set forth by the regulatory college may prescribe certain medications at this time.  This process involves completing a 4 month course and pharmaceutical and prescribing examination above and beyond the national naturopathic board examinations.  Currently, NDs who have met the above standard in Ontario can prescribe bio-identical hormones, thyroid medication, high doses of certain vitamins and can administer nutrient injection therapy.

What about drug/supplement interactions?

Naturopathy

Naturopathic education includes pharmaceutical courses so an ND can learn about prescription drugs and understand the risks and benefits to our patients.  NDs must be able to develop and monitor evidence-based therapeutic plans within the context of natural supplements as well as other pharmaceuticals that other regulated health practitioners may have prescribed.  NDs are highly equipped to evaluate all potential interactions and advise you appropriately.

Do you require a referral?

Naturopathy

No, you do not require a referral to book an appointment with a Naturopathic Doctor.

Are all ND’s licensed to perform IV therapy?

Naturopathy

No, not all NDs are licensed to perform IV Therapy.  To perform this regulated act, ND’s must successfully complete a course and examination in Intravenous Infusion Therapy. The ND must also complete the premise Inspection program as set forth by the regulatory college and engage in ongoing continuing education specific to IV nutrient therapy.

What is Bioenergetic Testing?

Naturopathy

Bioenergetic testing is a non-invasive, computer based investigative technique which measures the energy of the body to assist in determining potential causes of health imbalances. Readings are taken by holding two brass handles while the software delivers electromagnetic waveform signatures of thousands of potential bodily imbalances while tiny changes in the electrical resistance of your skin are monitored.  Bio-energetic testing is not a new testing procedure, but rather a product of a 30-year evolution in Biological Bio-feedback testing by Dr. Voll and Dr. Werner. 

At DOCERE, we utilize QEST4 technology.  It is used as a tool in every Naturopathic consultation to gain additional insight into your current state of health.  It is not intended to diagnose any condition, but when used in conjunction with a thorough intake and physical exam, it can shed light on possible imbalances that can be treated or further investigated using lab tests or appropriate referrals for additional testing.

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